PLEASE READ THIS AGREEMENT CAREFULLY AND IN ITS ENTIRETY BECAUSE IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, OBLIGATIONS AND REMEDIES, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS, AS WELL AS SPECIFIC PROVISIONS CONCERNING HOW ANY DISPUTES INVOLVING THE WEBSITE TRAINING.MATTCRAMER.COM BY AND/OR ANY PRODUCTS AND SERVICES AVAILABLE THROUGH THE WEBSITE WILL BE RESOLVED.
Introduction
Welcome to the Video Prospecting Formula website, operated by Relentless Media, LLC (collectively, “We,” “Us” or “Our”).
By using any page of the Video Prospecting Formula website, including any related mobile websites and mobile applications, as well as any membership or community areas (the “Website”), or by purchasing any products sold on the Website (“Products”) or using any products and/or services available for use or purchase through the Website, including by accessing any free or paid membership areas (“Services”), you agree to be bound by these Terms of Use, whether or not you make a purchase, create a free user account, or register as a paid member, and whether you’re accessing the Website from a computer, tablet, mobile phone device, or other means of access.
We may add additional websites, pages, apps, products and services as we expand our offerings, and these Terms of Use will govern those new additions when they are made public, unless the service requires the execution of a separate Client Agreement or Consulting Agreement between you and Us, in which event the more specific Client Agreement or Consulting Agreement shall control.
This Agreement is subject to change by Us at any time. Any changes will be posted to this URL, and will be effective as of the date of posting, as indicated by the “Last Updated” date at the top of the page.
Your continued use of the Website and our Products and Services will constitute your express and binding acceptance of and consent to the any Terms of Use in effect, including all revisions. If you object to anything in this Agreement, the Privacy Policy (available at https://training.mattcramer.com/privacy-policy-2315) or any content on the Website, you are not authorized to use this Website or the Products and Services offered hereon, and are hereby instructed to discontinue using same.
Electronic Agreement. This Agreement is a legally binding, valid and enforceable electronic contract that contains the terms of governing your use of our Website and the Products and Services available in the free and paid membership areas. By accessing and/or using the Website and the Products and Services, including creating a free user account and/or becoming a paid member, you accept this Agreement and consent to the terms, conditions and notices contained or referenced herein.
Accounts and Memberships
Creating an Account. If you register a free account or become a paid member, you will be required to provide certain personal information, including:
- Your first and last name;
- Your company name;
- Your e-mail address and telephone number;
- Your credit card or bank account information;
- Your billing address;
- Your date of birth;
- Bullet List
How we collect and process said personal information, the purposes for which we collect same, as well as your rights and options regarding opting out of the collection or processing of your personal information, is explained in detail in our Privacy Policy (available at https://training.mattcramer.com/privacy-policy-2315).
Creating a free user account allows you to access our free digital content consisting of trainings on various real estate and marketing topics.
Creating a paid membership account allows you to gain immediate access to the paid membership area for a one-time payment, which contains all of our members-only digital courses and other paid content.
If you create an account or become a member, a member profile page will be created for you, and you will be able to leave comments on certain content that will be visible to other members, but not the general public.
Membership Terms. By signing up for a paid membership account, you gain access to various products and services available exclusively to our paid members. Please note that our Products, Services and prices are always subject to change without notice. Detailed information on what is included in your membership can be found on the landing and checkout pages leading up to your purchase.
Passwords and Account Security. By creating a free user account or becoming a paid member, you acknowledge that maintaining the confidentiality of your username and password are your responsibility. You further acknowledge and agree not to disclose or allow the use of your username or password, or otherwise lend or transfer access to your user account or membership account to any third party. The Products and Services, including the memberships sold through the Website, are for your personal use only, and are not to be shared or re-sold. You are fully responsible for all transactions with, and information conveyed to Us under your username, membership, or account.
In the event of any unauthorized use of your username or password, or any other breach of security related to your membership or user account, you hereby agree to immediately notify Us. You further agree that We are not liable for any claims, losses, liabilities or damages relating in any way to such breach of security, and that you will indemnify and hold Us harmless in connection with any loss or damage arising from your failure to comply with any of the obligations under this section.
Payment of Fees. The membership fee can be paid in full in advance, or pursuant to a payment plan, in the manner and amount(s) specified on the checkout page.
By clicking the payment button and providing us with your payment information, you authorize Us to process payment in the amount indicated for the Products and/or Services selected.
If you elect to pay the membership fee in monthly installments as specified on the checkout page, you understand and agree that you are bound to pay the entire membership fee and you authorize Us to charge your credit card on file every thirty (30) days from the date of your purchase for each monthly installment, until the entire membership fee is paid in full.
If you elect to pay your membership fee via an available payment plan, you agree to keep your credit card information current. In the event that a payment is rejected, you agree to update and provide a valid form of payment within forty-eight (48) hours of the failed payment attempt.
Any installment amount remaining unpaid after the date it is due shall bear interest at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater, from the date such payment was due until it is paid.
If you fail to remit your payment within 14 days of your due date, membership, service and product access will be immediately suspended without notice. If payment is not received within 30 days of your due date, we will have no choice but to take further action including but not limited to the following:
Terminate access to all memberships, services and products without notice
Terminate your right to use any material or content provided by us
Further to the above actions, we may send your file to our international collection agency to attempt collections on the entire amount owing. We use Kingston Data and Credit (https://kingstondc.com/) to collect all unpaid accounts.
Membership Term. Memberships begin on the date the membership fee is paid, and continue until either a) we cancel your account due to your breach of these Terms and Conditions; b) you cancel your account by contacting us at matt@mattcramer.com; or c) we discontinue the operation of the Website and the related Products/Services. In the event of the latter, we will provide all of our paying members with at least 30 days’ notice prior to our termination of the Website and/or the Product/Service being discontinued.
Third Party Sites. We love to interact with our members and users on third party sites such as Facebook and Skype. Please note that we do not have any control over these third party platforms, which have their own Terms of Use and Privacy Policies that apply to their use, and with which you should familiarize yourself prior to use.
Third Party Products. Any reference on the Website (including any membership areas) to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Relentless Media, LLC. Information on this website relating to third party products is for informational purposes only.
Intellectual Property
All content on the Website may constitute the intellectual property of Relentless Media, LLC. Except in circumstances expressly authorized in these Terms of Use or in a separate, superseding agreement, no material on the Website, and no material transmitted as part of our Products or Services, may be copied, reproduced, distributed, republished, uploaded, displayed, posted or transmitted in any way whatsoever without the express, written consent of Relentless Media, LLC, as applicable.
Copyright. Any and all content on the Website, as well as content transmitted with and/or as part of our Products or Services, including any designs, graphics, logos, icons, text, images, audio and video clips, the selection, compilation and arrangement thereof, as well as any and all software and custom code on the Website is protected by U.S. and international copyright laws. Relentless Media, LLC reserve all rights in such copyrighted content. The compilation, collection, assembly and arrangement of all content on the Website is the exclusive property of their owners, and any unauthorized use, distribution, reproduction, modification, transmission, display, performance, republishing, creation of derivative works therefrom, and any other means of dissemination without our express written consent, is prohibited by law and will be prosecuted.
Trademarks. Relentless Media, training.mattcramer.com, as well as all custom graphics, icons, page headers, logos, slogans, product and service names, and other brand elements and brand identifiers are trademarks, trade dresses and service marks of Relentless Media, LLC. As such, any use of these marks in any manner likely to confuse consumers without the express, written consent of their owner, is strictly prohibited. Any trademarks belonging to third parties require the consent of their respective owners prior to use or display.
Nothing in this document, or on the Website, gives any person the right to copy, reproduce, publish, upload, share, use, register as a domain name, or otherwise display any logo, slogan, tagline, trademark, trade name, service mark, trade dress, copyrighted material, patent, trade secret, or confidential information owned by Relentless Media, LLC, or any of Our partners, sponsors, parents, subsidiaries, and affiliates.
Product Purchase and Delivery
Digital Delivery. All Products sold by Us on the Website are digital products only, and are deemed delivered when you receive the login credentials by which the membership area containing the products may be accessed.
Third Party Products. Any reference on the Website to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Us. Information on this website relating to third party products is for informational purposes only.
No Re-Sales. You acknowledge and agree that disclosing or allowing the use of your username or password, or otherwise lending or transferring access to your user account or membership account to any third party is strictly prohibited. The Products and Services, including the memberships and their associated contents sold and accessible through the Website, are for your personal use only, and are not to be shared, re-sold, distributed, or otherwise made accessible to third parties other than the member who purchased the membership.
Affiliate Disclaimer. We believe in transparency on the web, so it is important to us to disclose that our Website, including some of our Products, Services, e-mails, newsletters and social media posts may include links to certain products or services on which we earn affiliate commissions, sponsorships, free products or services, or other forms of compensation for purchases made by visitors who found the site through one of our links.
Be assured that any compensation received by us will never influence the topics and content of the Website or our Products, Services, e-mails, newsletters and social media posts. We only promote those products and services that we have thoroughly investigated, and which we feel can truly deliver value to our users, members and readers in a way that is aligned with the values of our company.
Though we may receive compensation for some of our sponsored content, the views and opinions expressed in any post or e-mail we send out will always be our own, and we will always give you our honest opinions, findings, beliefs or experiences relating to any sponsored products, services and businesses.
Since we are not the manufacturers or distributors of the products we promote, it is important that readers verify any product claim, representation, statistic, testimonial, quote, or other representation about a product or service with the manufacturer, seller, or other responsible party. It is further your responsibility to read the terms, conditions, disclaimers and privacy policies posted by such third parties before using any of such third party’s products, services or information.
If you have any questions regarding our affiliate relationships, please do not hesitate to contact us at matt@mattcramer.com
Payments, Returns and Refunds
Payment Terms. Payments for Products and Services, including memberships sold via the Website, are to be made via the payment methods specified on the checkout page.
Payment of membership fees are further governed by the “Payment of Fees” paragraph under the “Accounts and Memberships” section of this Agreement.
Any coaching, consulting and/or done-for-you Services that are not included in the paid membership program(s) available for immediate purchase through the Website (“Separate Services”) require the execution of a Client Agreement between you and Us, and shall be subject to the specific terms and conditions stated therein, including the time and manner of payment. We are under no obligation whatsoever to render or caused to be rendered any Separate Services of any kind in the absence of a Client Agreement properly executed by all parties involved.
Refunds and Cancellations. We want you to be satisfied with your purchase, but we also want you to give your best effort to apply all of the strategies in the training course.
We therefore offer limited refunds to members who purchased non-discounted memberships, if all of the following requirements are met:
In order to be eligible for a refund, you must have viewed less than 30% of the total course material (we use a database provider who provides accurate metrics regarding viewership of total course content).
In order to be eligible for a refund, you must NOT have accessed or activated any of the following sections of the course:
Any instant downloads;
Resources Section; or
CRM Package
Members who have accessed the foregoing resources are not eligible for refunds.
- All refund requests must be submitted via e-mail to matt@mattcramer.com, within fourteen (14) days of purchase. If a refund request is not made within fourteen (14) days of purchase, all payments are non-refundable and you are responsible for full payment of the membership fee in accordance with the payment provisions above, regardless of whether or not you elect to complete the program.
- Users who have activated any one or more of the above listed sections of the course are NOT eligible to receive any refunds. These include “Content Downloads”, “Resources” and “CRM Package”.
Discounted purchases and setup fees are not eligible for refunds.
Refund requests within 24 hours of purchase may require additional verification in an effort to prevent piracy.
Eligible refunds and cancellation of services can take up to 14 days to review, approve and process.
If you have any questions or problems relating to the program or this refund policy, please let us know by contacting our support team at matt@mattcramer.com.
Content Posted by Users
Your Public Content. By using the Website, you understand that any public content you post on the Website and/or any other site, social media account, page, group, community or other forum or page hosted or operated by Us in connection with the Website and/or the Products or Services provided thereon, is solely your responsibility, and further, that such content may be seen by anyone, including other members, users, and in some cases (such as posts appearing on our social media pages) the general public.
Limitation of Liability Regarding Public Content. We are not responsible for any consequences of content posted by anyone on the Website and/or any other site, social media account, page, group, community or other forum or page operated by Us in connection with the Website and/or the Products or Services provided thereon. We only provide certain site(s), forum(s) and group(s) for public discussion, but we are not liable for any statements, representations, or other content provided by any user or member of the public in any forum, application, website or platform. We do not control what you or anyone else posts either on the Website or on third party sites, applications or platforms. As such, we make no guarantees whatsoever as to the quality, accuracy, correctness or integrity of any content posted by users of the Website or any third party site, forum, application or platform.
You further understand and acknowledge that, by using the Website and/or by interacting with us and other users on third party platforms, you may be exposed to offensive, indecent or objectionable content, for which We are not responsible. Any risk of damage or injury from such content resides entirely with you. Under no circumstances will We be liable in any way for any content or information posted on any public forum or third party site by anyone, including, but not limited to a) any errors or omissions in said content; or b) any loss, damage, claim, expense or injury of any kind (including but not limited to personal injury or property damage), incurred as a result of the use of, or reliance upon, any content posted, emailed or otherwise transmitted via or to the Website or any affiliated or third party sites, platforms, or applications by any user or member of the public.
In addition, while you may access and view any content on the Website and affiliated forums, groups and communities, you may do so only as permitted under these Terms of Use and our Privacy Policy. Under no circumstances are you permitted to use, copy, distribute, display, sell, reproduce, incorporate or make derivative works from any of the content posted on the Website and/or any affiliated forums, communities and third party sites, without the express permission of its owner.
Warranties Made by You. By posting content on the Website, forums, groups, communities or any third party account, site, application or social media account associated therewith, you acknowledge, represent and warrant that:
Your content and personal information posted in any public forums, communities, groups and membership areas associated with the Website and the Products and Services provided thereon may be available to other Members and users, as well as some third party sites;
You are the sole author and owner of all intellectual property and other rights to any content posted by you, or have the necessary licenses, rights, consents and permissions to use said content;
You consent to the potential use by Us of any content posted by you in Our Products, Services and marketing and advertising materials and campaigns, online or offline;
You waive any and all “moral rights” to said content posted by you, and you do not require that any personally identifying information be used in connection with said content, or any derivative works of or upgrades or updates thereto;
You will at all times comply with the Federal Trade Commission’s requirements regarding the use of endorsements and testimonials in advertising, including making a clear and conspicuous disclosure if you receive any compensation or incentive in any form in exchange for posting content on the Website or any third party sites, platforms or forums hosted or operated by Us;
You are at least 13 years old;
If you are a minor, that you have obtained the consent of your parent or legal guardian to use the Website, as well as their express agreement and consent to these Terms of Use;
You also represent and warrant that any content you submit to the Website and any communities, forums, groups, and membership areas associated with the Website and Services provided thereon:
Is accurate, is not false, and is not misleading;
Does not violate any law, statute, ordinance or regulation;
Will not cause harm, damage, injury or the violation of the rights of any person or entity under the law;
Is not harmful or damaging to minors;
Does not infringe on the intellectual property rights of any person or entity under pertinent state, national and international intellectual property laws as they pertain to trademarks, copyrights, patents, trade secrets and other forms of intellectual property;
Does not violate the privacy rights of any person or entity;
Is not a violation of a contractual obligation or fiduciary relationship owed by you to any other person or entity;
Does not violate any law, statute, ordinance or regulation;
Is not hateful, defamatory, bullying, obscene, racially or religiously offensive, abusive, harassing, or threatening to any person, group or entity;
Does not include references to other Website, addresses, email addresses or other contact information;
Complies with these Terms of Use and our Privacy Policy in all respects;
Does not constitute phishing, promotion, unsolicited or unauthorized advertising, spam or junk mail; and is not made in furtherance of any pyramid scheme or other form of solicitation;
Does not contain any computer viruses, worms or other potentially damaging programs or files; and
Does not impersonate or otherwise use the name or likeness of, or imply any affiliation with, any other person or entity without their express permission.
In the event that any content posted by you violates any of the above, We reserve the right to terminate your Account and this Agreement immediately and without notice, and to seek any and all additional damages and remedies available under applicable laws.
No Obligation of Confidentiality. You understand and acknowledge that there is and will not be any obligation of confidentiality on Our part or on the part of any of Our agents, subsidiaries, affiliates, partners, third-party service providers and their respective directors, officers and employees, with respect to any content posted by you to the Website and/or any third-party site, application or social media account, page, group or other forum, community or page associated with and/or operated by Us.
Screening and Modification of Content. While We are under no obligation to screen any content submitted by our members or users, we reserve the right to pre-screen, change, condense, delete, or refuse to post any content on the Website and any social media accounts, groups, communities and other public forums associated therewith or operated by Us. We reserve the right to remove any content that violates these Terms of Use, without notice, and without any guarantee of recourse on your part.
Personal Information of Other Users. You may not use the Website, including any user or membership areas, and any affiliated forums, groups, pages, communities, social media pages and accounts, and other similar forums to collect or store personal information about other users.
Compliance With Terms of Use. You acknowledge that, while you may access and view any content on the Website and affiliated forums, you may do so only as permitted under these Terms of Use and our Privacy Policy. Under no circumstances are you permitted to use, copy, distribute, upload, perform, display, incorporate or create derivative works from any of the content posted on the Website and any affiliated forums and third party sites, without the express permission of the owner of the content.
Compliance With Laws. You acknowledge and agree that any use of our Website and our Products and Services by you must comply with all applicable laws, regulations, rules and orders of any court having jurisdiction over you, Us, and/or the recipient of any communication by you for which you have used the Website or our Services. Understanding all laws applicable to your conduct and communications is your responsibility. Some examples of laws with which you may be required to comply include the CAN-SPAM Act, COPPA, CalOPPA, the GDPR, the EU Privacy and Electronic Communications Directive, the U.K. Privacy and Electronic Communications Directive, the Telephone Consumer Protection Act (TCPA), the Canada Anti-Spam Law (CASL) and/or any other laws relating to privacy, security, intellectual property, consumer protection, terrorism, corruption, child protection, or import/export laws.
Our Use of Your Content
Ideas and Suggestions. If you mail, e-mail or otherwise transmit any content to us, or post any content to the Website and/or any site or social media account, page, group, community or other forum or page associated therewith and/or otherwise owned or operated by Us, and such content includes any ideas, suggestions, documents or proposals to Us, you acknowledge that a) nothing contained in said content is confidential, b) We have no obligation of confidentiality with respect thereto, and c) We are not liable to pay you any compensation, reimbursement, or other payment unless expressly agreed to by Us in a properly executed written agreement.
Permission and License. For any content that you transmit to us via mail, e-mail, telephone, or submission to or via the Website, and/or any other site or social media account, page, group or other forum hosted or operated by Us, you grant Us a worldwide, non-exclusive, perpetual, royalty-free, irrevocable, sub-licensable and transferable right and license to use, reproduce, display, publicly perform, distribute, share, communicate, copy, modify, delete, publish, edit, adapt, translate, create derivative works from and/or sell such content and/or incorporate such content into any work, form, technology, medium or process, whether now or hereafter known throughout the world, without making any compensation to you. This license shall survive the termination of these Terms of Use and your use of the Website and/or our Products or Services, and shall include sharing your content, or any part thereof, with any third parties.
Photographs. You hereby grant Us permission to use any and all photographs taken by Us or our agents, employees or other representatives, or submitted by you to us via mail, e-mail, website submission or on an open forum such as a social media platform, group, or other community. Our use of said photographs may include use in any media (print, television, Internet, radio/podcast or any other form of publication), for any purpose, including marketing, advertising, promotion, or packaging of any product or service sold and/or marketed by Us. You further acknowledge and agree that said photographs may be licensed by Us to any third party, and may be combined with other graphics, text, sounds and videos, or otherwise modified, altered and/or manipulated to fit the use intended by Us or our licensees, without paying any royalty, fee, or other monetary compensation to you.
You hereby agree to release, hold harmless and forever discharge Us from any and all claims, losses, damages or liabilities that you may suffer as a result of the use of any photographs taken by Us or Our agents or employees, or submitted by you to Us via mail, e-mail, website submission or on an open forum such as a social media platform. You further acknowledge and agree that this release is irrevocable, and is binding upon your heirs and assigns.
Arbitration
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
AGREEMENT TO ARBITRATE: Any disputes arising out of or relating to this Terms of Use Agreement and/or your use of the Website, any Products or Services sold or offered for sale thereon, any posted content, and/or your use of any community and membership areas or other off-site pages and forums hosted and/or operated by Us, shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, and each party hereby consents to any such disputes being so resolved. Judgment on the award so rendered in any such arbitration may be entered in any court having jurisdiction thereof.
However, you agree that this arbitration clause does not apply to the extent that the claim or lawsuit is being initiated by Us, based on your violation or threatened violation of Our intellectual property (trademark, copyright, patent or trade secret) rights. In such cases, We may bring a lawsuit for injunctive relief to stop the infringement of its intellectual property rights, as well as for damages and attorney fees, where applicable, without first engaging in arbitration or other informal dispute-resolution process otherwise required by these Terms of Use.
WAIVER OF JURY TRIAL: By electing to resolve all claims and disputes via binding arbitration, THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO APPEAR IN COURT AND HOLD A TRIAL IN FRONT OF A JUDGE OR A JURY. Should any litigation arise between you and Us in any court, state or federal, to vacate or enforce an arbitration award or otherwise, ALL PARTIES HEREBY WAIVE ALL RIGHTS TO A JURY TRIAL, and elect the dispute to be resolved by a judge.
ARBITRATION PROCEEDINGS: Arbitration is a much quicker, often cheaper, and more informal process than a lawsuit. In arbitration proceedings, the case is decided by an arbitrator, instead of a judge or a jury. The arbitrator can award the same damages and relief that a court can, and his decision is final and binding. In the United States, arbitration procedures are governed by the Federal Arbitration Act. It is recommended that you familiarize yourself with that legislation, or consult with an attorney, in order to understand how arbitration procedures work.
OPT-OUT OF ARBITRATION: You have the right to opt out of this arbitration agreement by emailing Us at matt@mattcramer.com and providing the following information:
Your name;
The URL of these Terms of Use;
Your address;
Your phone number; and
A clear statement that you wish to opt out of this arbitration provision in the Terms of Use.
The Opt-Out Notice must be emailed no later than 30 days after the date you first accept the Terms of Use by using the Website.
YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.
General Provisions
Third Party Content. We may provide content from third parties, and links to sites operated by third parties over whom We have no control. We do not monitor, approve, or update the content posted on these sites, and our inclusion of links thereto in no way implies or constitutes any association between Us and said third party, nor does it constitute any form of guarantee, endorsement, or representation with respect to the completeness or accuracy of the referenced third party content or site. You acknowledge that you use and rely on third party content solely at your own risk. Any third party posted by us is not a reflection of Our views.
Non-Interference. By using the Website, you agree not interfere with, disable, disrupt or circumvent any security or security-related features that prevent or restrict the use of, or access to, any part of the Website, any of its features, the content posted thereon, or any of our Products or Services. You may not interfere with or disrupt the Website, servers or networks connected thereto, nor may you disobey any rules, requirements, policies, procedures or regulations of networks connected to the Website. Further, you may not use any device, software, or technology to disrupt or negatively interfere with any other user’s experience or ability to use the Website or its functions and features, including the ability to purchase and use Products, Services, such as account or membership benefits.
Reservation of Rights. We reserve the right to terminate, in Our sole discretion and without notice, any membership or user account, and/or block any user’s, member’s or visitor’s ability to use or access the Website, or any of its pages, in any manner.
We may access, preserve and disclose any personal information collected, including your account information, usage, device and browser information, browsing behavior and other trackable data, and content posted by you, for any lawful purpose, as detailed in our Privacy Policy. We will always preserve such personal information if required to do so by law or court order, or if supported by a good faith belief that doing so is reasonably necessary to a) comply with legal process; b) respond to claims by third parties; c) enforce these Terms of Use; d) respond to your customer service requests, or e) protect the rights, property, life, health, safety or security of Us and Our employees, agents, representatives, users, or any other person or entity.
In order to protect our customers, ourselves, and the general public from fraud and other unauthorized or illegal activity, we further reserve the right to screen all orders made through the Website for fraud and unauthorized or illegal activity, and to refuse to process any order found fraudulent, illegal or unauthorized, or suspected of fraud or unauthorized or illegal activity. We may also cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. If verification is required before processing your order, we may call you at the contact information you provided to confirm your order, address, shipping and/or billing information, and/or identity.
Warranty Disclaimer. RELENTLESS MEDIA, LLC IS PROVIDING THIS WEBSITE, ITS CONTENTS, THE PRODUCTS AND SERVICES AVAILABLE THEREON, AND THE MEMBERSHIP AREA AND FORUMS ON AN “AS-IS” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE INFORMATION, CONTENTS, OR OPERATION OF THE WEBSITE OR ANY OF ITS FEATURES OR FUNCTIONALITIES, INCLUDING THE MEMBERSHIP AREA.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SPECIFICALLY DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AS WELL AS ANY AND ALL WARRANTIES RELATING TO THE ACCURACY, TIMELINESS, RELIABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION CONTAINED ON OR ACCESSIBLE THROUGH THE WEBSITE OR THROUGH ANY PRODUCT OR SERVICE PROVIDED BY US.
WE MAKE NO REPRESENTATION OR WARRANTY THAT (A) THE WEBSITE, OR ANY PRODUCTS OR SERVICES SOLD OR DESCRIBED THEREIN WILL BE AVAILABLE ON A TIMELY BASIS, OR THAT ACCESS TO SAME WILL BE SECURE, UNINTERRUPTED, AND WITHOUT ERROR; (B) THAT THE WEBSITE AND/OR ANY INFORMATION, PRODUCT AND/OR SERIVICE AVAILABLE ON OR THROUGH THE WEBSITE ARE OR WILL BE CORRECT AND FREE FROM ERROR; (C) THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (D) THAT THE WEBSITE OR ANY PRODUCTS OR SERVICES SOLD OR DESCRIBED THEREIN ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.
WE DO NOT PROMISE, GUARANTEE OR WARRANT YOUR BUSINESS SUCCESS, INCOME, OR SALES.
It is possible for the Website and our Products and Services to contain mistakes, inaccuracies, and materials that conflict with these Terms. Should a conflict arise between anything posted on the Website or in a Product or Service we offer and these Terms, these Terms shall control.
If there is a conflict between these Terms of Use and any separate Client Agreement or Consulting Agreement entered into and executed by and between you and Us (or between you and Relentless Media, LLC), the terms of the Client Agreement or Consulting Agreement shall control.
Liability Limitation. RELENTLESS MEDIA, LLC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, OR IN ANY WAY RELATING TO, THE USE OF THE WEBSITE, THE COMMUNITY AND MEMBERSHIP AREAS, ANY SOCIAL MEDIA OR OTHER PUBLIC FORUMS AND THIRD PARTY ACCOUNTS OWNED AND/OR OPERATED BY US, OR ANY OF THE PRODUCTS OR SERVICES OFFERED FOR PURCHASE OR SALE THROUGH THE ABOVE CHANNELS. THIS LIMITATION OF LIABILITY APPLIES TO, BUT IS NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, PROPERTY DAMAGE, LOSS OF INCOME, LOSS OF PROFITS, LOSS OF DATA, AND CLAIMS OF THIRD PARTIES.
Indemnification. By using the Website, any community or membership areas, or any social media or other public forums and third party accounts, sites and platforms associated therewith and/or hosted or operated by Us, you agree to defend, indemnify and hold harmless Relentless Media, LLC and their officers, directors, agents, parents and subsidiaries, joint ventures, employees, affiliates, assigns and third-party service providers (the “Released Parties”), from all claims, causes of action, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and character without limit, including reasonable legal fees, arising out of your conduct, such conduct being inclusive of, but not limited to a) your misuse of the Website and any community or membership areas; b) your violation of any term, requirement or responsibility assigned to you in these Terms of Use; c) a breach of your representations and warranties set forth above regarding content posted by you; d) your violation of any law or the rights of a third party (including, without limitation, any privacy, copyright, trademark, property or right violation); or e) any loss, damage, lawsuit or claim based on the allegation that content posted by you caused damage to a third party. Your indemnity obligation includes, but is not limited to, any third party claim against the Released Parties for liability for any actual and alleged losses, damages, or other liability caused by or related to you and/or caused or alleged to have been caused by content created by Us that was made available to your clients, customers and/or other third parties. Your indemnification obligation will survive the termination of these Terms of Use and your use of the Website and any membership or community areas, groups, forums, social media pages and accounts, and other pages and platforms associated with the Website and any Products and Services provided or described thereon.
DMCA Notices. If you believe that any of your work or content has been copied, displayed, used, reproduced, or posted on the Website or any community or membership area or affiliated forum, page or third party platform, without your consent, and in a way that constitutes copyright infringement, please provide us with the following written information in accordance with the Digital Millennium Copyright Act (the “DMCA”):
A signature (electronic or physical) of the person authorized to act on behalf of the owner of the copyright;
A precise description of the copyrighted work that is the subject of the alleged violation;
A description of where the infringing material is located on the Website or any community/membership area;
A written statement by you in which you attest that you have a good-faith belief that use complained of is not authorized by the owner of the copyright or under the law;
Your name, address, telephone number and email address; and
A written statement in which you attest, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf, and that the information provided in your DMCA notice is true and accurate.
All DMCA notices must have “DMCA Notice” as the subject line, and shall be directed to: matt@mattcramer.com
Privacy. Please see our Privacy Policy at https://training.mattcramer.com/privacy-policy-2315 for details regarding the manner in which We may collect, process and use personally identifiable information about you, including any information you supply or we may collect in connection with your use of the Website, including any community and member areas.
No Waiver. Any failure on Our part to insist on, or take immediate action to enforce strict compliance with, any of the terms, covenants, warranties and conditions contained in this Terms of Use, shall not be deemed a waiver of such terms, covenants, warranties and conditions, or of any similar right or power hereunder, at any subsequent time. No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.
Choice of Law and Forum Selection. This Agreement shall be governed and construed in accordance with the laws of the State of Michigan, excluding that State’s choice-of-law principles, and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws of the State of Michigan, excluding that State’s choice-of-law principles.
With regard to those circumstances in which the Arbitration provisions of this Agreement, if any, do not exclude litigation in court, you hereby expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Michigan.
Dispute Resolution. Should a dispute arise between you and Us, please contact our customer service team by calling 248-900-3357 or sending an e-mail to matt@mattcramer.com. We will do our best to arrive at a speedy and cost-efficient resolution to any dispute, to the extent of our ability. If, however, we cannot resolve the dispute via our customer service department, the following applies:
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AGREE THAT ANY CLAIM OR LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THE WEBSITE, ANY PRODUCTS OR SERVICES PURCHASED OR AVAILABLE FOR SALE TEHEREON, AND ANY COMMUNITY OR MEMBERSHIP ACCOUNTS ASSOCIATED THEREWITH, MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION FORMING THE BASIS OF THE CLAIM ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
No Class Actions. By using the Website and associated services, you consent, acknowledge and agree that class actions, class arbitrations, mass actions, private attorney general actions, and consolidation of matters with other arbitrations are expressly prohibited under these Terms of Use. All disputes against Us must be resolved on an individual basis. You may not bring a claim or lawsuit against Us as a plaintiff or class member in a class action, consolidate action, mass action, or representative action.
Force Majeure. We will be excused from any delay or failure of performance required under these Terms of Use if caused by reason of any event, circumstance, occurrence or contingency, regardless of whether it was foreseeable, which is a) not caused by, and is not within Our reasonable control, and b) prevents Us from performing Our obligations under this Agreement. Such events may include, but are not limited to: acts of war; insurrections; fire; laws, proclamations, edicts, ordinances or regulations; strikes, lock-outs or other labor disputes; riots; explosions; and hurricanes, earthquakes, floods, and other acts of nature. Our rights and obligations shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption.
Assignment. We may assign its rights under this Terms of Use document at any time, without providing any notice to you. You may not assign your rights under this Terms of Use without Our express written consent.
Survival. All provisions that logically ought to survive termination of this Terms of Use, including but not limited to applicable Representations, Covenants, Warranties, Limitation of Liability, Indemnity, Choice of Law, Forum Selection, and Arbitration provisions, shall survive and continue to apply even after you stop using the Website and the content and services provided through same.
Severability. If any provision of this Terms of Use document is declared by any court of competent jurisdiction (or arbitrator) to be illegal, void, unenforceable or invalid for any reason under applicable law, the remaining parts of these Terms of Use shall remain in full force and effect, and shall continue to be valid and enforceable. If a court (or arbitrator) finds that an unenforceable portion of these Terms of Use may be made enforceable by limiting such provision, then such provision shall be deemed written, construed and enforced as so limited. These Terms of Use are intended to be interpreted in a manner that renders them valid, legal and enforceable, and the parties hereby expressly agree that a court of law (or arbitrator) may modify, restrict or limit the terms herein to accomplish that intent.
Headings. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.
Notices. Notices from Us to our paying members may be made via e-mail. Changes to these Terms may be posted to this URL without additional notice.